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Privacy

Privacy Policy

What we collect when you visit our website, ask for a quote or rent from us, how we use it, and the choices you have. Last updated November 3, 2026.

Who We Are

Encore Event & Party Express (“Encore,” “we,” “us,” “our”) rents tents, tables, chairs, linens, decor and party equipment from our shop at 1119 Ogden Ave, Superior, WI 54880. This policy applies to encorepartyexpress.com and to the information we collect when you contact us, ask for a quote or rent from us.

Questions about this policy? Email office@encorerents.com or call (218) 724-4646.

Information We Collect

Information you give us. When you ask for a quote, send us a wishlist, apply for a job, call or email us, or rent from us, we collect what you provide, such as:

  • Your name, email address and phone number
  • Your event details: the type of event, the date, the number of guests, the location, and the rentals you are interested in
  • Any message you send us
  • When you book: the details in your rental agreement and quote, and your billing and payment information
  • When you apply for a job: the information on your application

Information collected automatically. When you visit our website, we and the services we use may collect your IP address, browser and device type, the pages you visit, how you arrived at our site, and similar usage data through cookies and similar technologies (see Cookies and Analytics below).

How We Use Your Information

  • Answer your questions and send you quotes
  • Plan, deliver, set up and pick up your rentals
  • Prepare your rental agreement and invoices, and take payments
  • Follow up about your quote or event by phone or email
  • Review job applications and contact applicants
  • Understand how our website is used and improve it
  • Protect our website and business, and meet legal obligations

Your Wishlist

Our rental pages show our inventory through Goodshuffle Pro, the software we use to manage rentals and quotes. Items you add to your wishlist are remembered in your browser. When you send us your wishlist, the details you enter and the items you chose go to our Goodshuffle Pro account so we can prepare your quote. Goodshuffle handles that information on our behalf.

Cookies and Analytics

Cookies are small files stored in your browser. Our website uses cookies that it needs to work properly, and it uses Google Analytics and Google Tag Manager to understand which pages are visited and how people find us, including whether someone sent a quote request or tapped our phone number. We also use Microsoft Clarity, which records how visitors move, click and scroll on our pages (with text typed into forms masked) so we can find and fix parts of the site that are hard to use. Microsoft may use this data as described in the Microsoft Privacy Statement.

Some pages include content from other companies, and those companies may set their own cookies: our rental inventory and wishlist (Goodshuffle) and the map on our Contact page (Google Maps).

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on. Our website does not currently respond to “Do Not Track” browser signals.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

  • With service providers that work on our behalf, such as website hosting, our rental management software, email, analytics and payment processing. They may use it only to provide those services to us.
  • With the venue or property owner for your event, when we need to coordinate delivery or setup there
  • When required by law, or to protect our rights, our customers or the public
  • As part of a business sale or merger, in which case this policy continues to apply to your information

How Long We Keep Information

We keep information for as long as we need it for the purposes above: typically while you are planning or renting with us, and afterward as needed for our business, legal, tax and accounting records. Then we delete it or remove anything that identifies you.

How We Protect Information

We use reasonable administrative and technical safeguards, such as secure (HTTPS) connections and restricted account access. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Your Choices and Rights

You can ask us to show you the personal information we have about you, correct it, or delete it, and you can ask us to stop contacting you at any time. To make a request, email office@encorerents.com or call (218) 724-4646. Depending on where you live, you may have additional rights under state law, and we'll honor them as required.

Children's Privacy

Our website is meant for adults planning and booking events. We don't knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we'll delete it.

Links to Other Websites

Our website links to other sites, such as our Facebook page and Google reviews. Their privacy practices are their own, so please review their policies.

Changes to This Policy

We may update this policy as our website and services change. When we do, we'll post the new version here and update the date at the top of this page.

Contact Us

Encore Event & Party Express
1119 Ogden Ave, Superior, WI 54880
office@encorerents.com · (218) 724-4646