Deposit
A signed rental agreement and a 50% non-refundable deposit reserve your date.
- A 50% deposit is due when you sign the rental agreement. The deposit is non-refundable.
- The remaining 50% is due no later than the business day before your rental period begins, unless your quote says otherwise.
- Additional charges that come up during the rental may be billed separately.
- You authorize Encore to charge the payment method on file for amounts owed.
Cancellation
- Either party may cancel the agreement with 30 days' written notice.
- If you cancel, the initial 50% deposit is not refundable. Payments beyond the initial deposit for canceled rentals or services are refundable.
- If Encore cancels, you receive a full refund, including the deposit.
- Encore may end an agreement immediately if the client breaks a material term of the agreement, including failure to make payments. In that case, no refund is given.
Weather
Safety comes first. Encore makes the final decision on whether weather conditions are safe for the equipment and your event.
- Encore may cancel or end all or part of a rental because of severe weather: heavy rain, high winds, electrical storms, or other conditions Encore judges unsafe.
- Weather decisions are at Encore's sole discretion.
- If Encore ends a rental because of severe weather, you may reschedule for a date that works for both of us within one year.
Delivery, setup and pickup
Delivery, setup, teardown and pickup are listed on your quote, and delivery fees are set on each quote.
- Please make sure the venue is accessible, clean, safe and ready for delivery.
- Please provide access at the agreed delivery and pickup times.
- Delays caused by the client or the venue may add charges, including our crew's waiting time.
- Additional charges may apply if we cannot complete delivery or pickup as scheduled because of site conditions.
Damage and returns
You are responsible for rented equipment while it is in your possession, beyond normal wear and tear from ordinary use.
- Return equipment clean and in good condition: free of burns, cuts, tears, stains and discoloration.
- Equipment must be dry before it is packed or returned, and properly cared for while you have it.
- Equipment must not be altered, modified or used improperly.
- Lost or damaged equipment is the client's responsibility. Cleaning, repair or replacement charges may apply, up to the full replacement cost of the equipment.
Questions
Questions about a policy, or about your quote? Call (218) 724-4646 or send us a message.
